One Brit was excited to go on holiday, but an argument over his luggage at the boarding gate left him frustrated as he was told to ‘take off your jacket’.
A UK holidaymaker said she was told to remove her jacket at an airport gate before boarding after a row over hand luggage.
The Brit was flying from London Gatwick to Düsseldorf, Germany, on easyJet earlier this month for a five-day holiday. In order to save money, and because of his short stay, he said he only paid for the toilet bag under the seat.
On the day of travel, the woman explained in a TikTok video that she wore a jacket and scarf at the airport because of the cold weather in the UK and after going through security, she headed to the boarding gate. He said he took off his scarf and put it on his arm because it was hot while he was waiting in line at the residence gate.
When she got to the front of the line, the woman said she had to show that her bag under the seat fit properly. He happily put it in an easyJet bag, and it went in, but an easyJet staff member allegedly told him, “Your bag doesn’t zip”.
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The guest said the employee told him he needed to “take the bag out and zip it up”. He said he did this and sent the bag back to be measured, and it still fit.
The woman said an easyJet employee told her that her empty bag, of “two bottles from Boots and a bottle of water” she was still carrying, “must go in her luggage”. He said he had been informed, “Everything you buy outside of work must go in your carry-on luggage”.
Explaining the status of the TikTok video, which has already gathered 2.1 million views, the Brit said he had a “small argument” with a simple Jet worker about whether this was correct or not. He then said that he had been “sent” to repack his luggage so that the useless items would go into it.
In an effort to save space, the woman said she put her jumper and coat back on and packed the scarf in her hand luggage, along with free items. The woman said she returned to the boarding line, still wearing a cardigan, and said the EasyJet employee “immediately locked eyes” with her.
She said she was “pulled aside” and told to put her luggage back in the luggage compartment. At first, the traveler said that he had a hard time getting his bag into the luggage scale as his brush was in an unstable position. After fixing it, he said he was told to “take the bag out, put it back in and put it back in”.
The bag fit, and the woman said the easyJet employee walked away and ignored her for a few minutes. The passenger said he was left wondering if it was safe to ride.
As the saga unfolded, he explained in the video that the gate “was about to close” and “everyone was boarding the plane”, so he allegedly asked an easyJet employee, “Excuse me, is this OK or not?” Brit said she was told by a staff member that her bag was fine and that she could continue the ride.
However, the easyJet employee he was working with initially said to him, “Take off your jacket”, to which the passenger allegedly replied, “What do you mean, take off my jacket?”
The Brit said the easyJet employee demanded again, “Take off your jacket”. The traveler asked: “Why?”, to which the employee allegedly replied: “Take off your jacket, now!”.
The holidaymaker said he had taken off his jacket. He also explained in the video that he once put his jumper back because it was “bulky” in his bag and he “thought it would make room for those who don’t work”, which he was said to have to fit in his luggage.
The Brit is said to have told an easyJet employee: “I’ve just put my jumper on”, to which he said the woman was “dirty” to him.
Finally, as the passenger made his way to the boarding gate, he was allegedly accosted by an easyJet employee who he said asked him, “What is your seat number?” before you say, “Make sure it goes in the seat in front of you and not in the overhead bin”.
The Brit said he spoke to his fellow passengers after the tragedy and told them, “I can’t believe he told me to take my jacket off, it was mental”.
In a statement, EasyJet told the Mirror: “We are sorry for his experience, so we have been in touch to apologize and offer a gesture of goodwill.”
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